Do you ship internationally?
Yes. We ship to all countries where DHL, Fed Ex, and UPS ship.
I live outside the EU. How much will my duties and import taxes be?
Duties and Import Taxes are based on your country. Please contact your local customs office for that information.
Do you know what my order total will be in non-Euro funds?
For a quick estimate, try this handy little converter : XE.com Personal Currency Assistant (http://www.xe.com/pca/input.php)
I'm having trouble resetting my password. Help!
If you are having problems resetting your password, kindly inform us at firstname.lastname@example.org and we will investigate the same. Normally this should not be a problem if you follow the instructions. Kindly refresh your screens and try again, to prevent cookies stored carrying your old password:
Is your web site"secure"?
Yes. We are concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our order and personal details are secure. Your information is stored on restricted-access computers located at restricted-access sites. Further all passwords are encrypted.
Is there a minimum order amount?
Yes. Minimum order is €150 in addition to normal shipping rates.
Why do I only see a subtotal when I go to check out? How much will shipping cost?
Our shipping rates are exactly what the carriers charge us. Rates are based on the weight of the package, number of boxes and not on your order total. That is why we don't quote your order total with shipping. This assures that you will always receive the best shipping costs available. Your final invoice will state the total shipping charges. Shipping cost details can be seen on the link
I've lost my password. How can I retrieve it?
If you are a registered user , you can fill in your email address after clicking on tab " Forgot Password" . You will recieve an email with verification token . Once you have received the token, you will be able to choose a new password for your account.
What do all of these abbreviations on the site mean? What is a PC, ST, and HK?
We use a variety of industry standard abbreviations in our product listings. The most common ones are included below
- PC = piece
- EA = Each
- ST = string or strand
- GM = gram
- MM = millimeters
If I leave the site and come back, will my shopping cart be remembered?
The contents of your cart are remembered for thirty days. When you return , all of your items will still be in your cart.